Cancellation and Refund Policy

At Oud E Taibah, we leave no stone unturned to provide you with the finest fragrances and best service. Please read our cancellation and refund policy carefully before placing an order.

1. Cancellation Policy

Orders can be cancelled within 12 hours of placement, provided they have not been dispatched.
Once an order is dispatched, it cannot be cancelled.
To cancel, please contact us immediately on WhatsApp with your order number before dispatch.
Note: We reserve the right to cancel any order that has a price error or is out of stock.

2. Return Policy

We accept returns under the following circumstances:

You received a faulty or damaged product (e.g., damaged or leaked bottle)
You received a wrong product different from what you ordered
The product looks different from how it appeared on the website
You are not satisfied with the product received

⚠️ Important — Unboxing Video Required: In case of any faulty delivery complaint (damaged product, wrong item, empty package), you must provide an unboxing video as proof. Without a video, no complaint will be entertained.

3. Products That CANNOT Be Returned

Items that have been used, opened, or soiled
Products with broken seal
Products ordered during sale or discount events
Products without original bills, tags, or labels

4. Conditions for Return

Products must be returned in original condition with all bills, tags, and labels intact
Original packaging must be intact
Replacement is subject to product availability

5. Refund Process

Raise a dispute within 3 days of delivery by contacting us on WhatsApp
Your message must include: product name/image, order ID, and description of the issue
Send the product back within 7 days of raising the dispute
Approved refunds will be processed within 5-7 business days to your original payment method