Shipping and Exchange Policy

At Oud E Taibah, we strive to deliver your favourite fragrances safely and on time. Please read our shipping and exchange policy carefully.

1. Shipping Policy

Processing Time

• Orders are processed within 1-2 business days of payment confirmation.
• Orders placed on weekends or public holidays will be processed the next business day.

Delivery Time

• Standard delivery takes 5-7 business days across India.
• Metro cities may receive orders faster.
• Delivery to remote areas may take up to 10 business days.

Shipping Charges

• Shipping charges are calculated at checkout based on your location.
• Free shipping may be available on orders above a certain amount — check our website for current offers.

Order Tracking

• Once your order is dispatched, you will receive a tracking number via WhatsApp or SMS.
• Use this tracking number to monitor your delivery status.

Delivery Issues

• If your order has not arrived within the expected timeframe, please contact us on WhatsApp with your order number.
• We are not responsible for delays caused by courier partners or circumstances beyond our control.
• Please ensure your delivery address and phone number are correct at the time of placing the order.

2. Exchange Policy

We accept exchanges under the following conditions:

• You received a damaged or defective product
• You received a wrong product different from what you ordered

⚠️ Important — Unboxing Video Required: For any exchange request due to damage or wrong product, you must provide an unboxing video as proof. Without a video, no exchange request will be entertained.

Exchange Conditions

• Exchange request must be raised within 3 days of delivery via WhatsApp
• Product must be in original, unopened condition with all bills, tags, and labels intact
• Exchange is subject to product availability
• Opened or used products cannot be exchanged
• Products purchased during sale or discount events cannot be exchanged
• Replaced or exchanged orders cannot be exchanged again

Exchange Shipping

• Customers are responsible for return shipping costs unless the exchange is due to a defective or incorrect product sent by us.

3. Contact Us

For any shipping or exchange queries, please contact us on WhatsApp or through our Contact page with your order number.